If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
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Frequently asked questions
Have questions? We covered the most commonly asked questions so you can shop with clarity and confidence.
Do you use real diamonds?
Do you use real diamonds?
Yes! All of our diamonds we use for our engagement rings are 100% real IGI or GIA Certified lab-grown diamonds, identical in every way to mined ones—physically, chemically, and optically.
Do your diamonds come with a certificate?
Do your diamonds come with a certificate?
Yes. Every engagement ring and diamond over 0.50 CT comes with an IGI or GIA certificate of authenticity detailing its cut, color, clarity, measurements, and carat
How long does production take?
How long does production take?
Most engagement rings are handcrafted and ready to ship within 2–5 business days.
Custom Orders that involve CAD design and specially sourced stones and approval may take longer.
Is shipping insured?
Is shipping insured?
Yes. All shipments are fully insured for risk-free delivery.
Do you require a signature upon delivery?
Do you require a signature upon delivery?
Yes, all orders require a signature.
Do you ship internationally?
Do you ship internationally?
Currently, we offer free insured shipping within the United States, and international shipping options can be arranged upon request.
Can I speak to a representative on the phone?
Can I speak to a representative on the phone?
Yes! Our representatives are available between 9 AM and 7 PM EST. You can reach us anytime through our email to request a phone call.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods.
Are your prices flexible?
Are your prices flexible?
We offer the best prices on the market at any given time, our prices listed on our website are the set price and are not flexible.
Do all orders ship with a jewelry box?
Do all orders ship with a jewelry box?
Yes! Every order will come with a complimentary jewelry box with an LED spot-light to show off the sparkle of your piece!