Contact Our Team

We’re a small, passionate team based in the heart of New York City’s Diamond District, and we truly value every customer who reaches out to us. Whether you have a question about your order, need help choosing the perfect piece, or want to start designing a custom engagement ring, we’re here to help.

While we may be small, we strive to answer every message personally and with care. Please allow up to 24 hours for a response during business days as we give each inquiry the attention it deserves.

Customer Service

Have a question? Need quick assistance? Our Live Chat is the fastest way to connect with us.

Our live chat representatives are available in real time to answer any questions you may have  from diamond details and custom design options to shipping, sizing, and certifications.

your experience matters to us — and our live chat is here to make it seamless, personal, and stress-free

Email: info@genesisgemsnyc.com

Hours: Monday–Friday, and Sunday 9 AM–6 PM EST
Response Time: Within 24 hours (excluding weekends and holidays)

If your inquiry is about an existing order, please include your order number in the subject line to help us respond quickly.

Consultations

Interested in creating a custom engagement ring or bespoke jewelry design? Schedule a virtual or in-person consultation with our design team to bring your vision to life.

Book a Consultation →

Visit Us

Location: New York City Diamond District
Visits: By appointment only

Stay Connected

Follow us for design inspiration, product launches, and behind-the-scenes looks at our process:
Instagram: @GenesisGemsNYC